The customer support that you can receive from your web hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual web hosting supplier not from a reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a few days so as to get a response to your question, therefore your websites may remain offline for quite a while. In contrast, a provider which provides different options for communication and has a technical support crew available at any time will assist you to right away and help you minimize or completely avoid any downtime and prospective losses.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance without delay, that's why our web hosting services include 24/7 tech support plus several means of contact. In case you don't have an account yet, you can easily give us a call or use our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up buying a service which you can't use effectively. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires more analysis. Unlike the majority of suppliers out there today, we reply to all of the tickets within an hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.