The customer support that you can receive from your web hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual web hosting supplier not from a reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a few days so as to get a response to your question, therefore your websites may remain offline for quite a while. In contrast, a provider which provides different options for communication and has a technical support crew available at any time will assist you to right away and help you minimize or completely avoid any downtime and prospective losses.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to receive well-timed help, especially when your website is not running properly for whatever reason. Our semi-dedicated servers include 24/7 customer and technical support, so in case something happens, you are able to use plenty of ways to get in touch with us - phone line with a few local numbers internationally, live chat, email messages and tickets. The first two options are for pre-sales, billing and general issues, so that in case you don't have an account yet, for instance, you can find extra details for our services, or we can assist you with less complicated technical issues. The second two options are for strictly tech troubles or everything that is more time-consuming due to the fact that it is much easier to follow the communication between you and our support team. The guaranteed max reply time for them is only an hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day so as to receive assistance like you may need to do with various other providers.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide includes 24/7 customer and tech support, therefore in case you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you can get in touch with us at any time, even weekends and holidays. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems as it'll be much easier to monitor what is going on. The maximum warranted reply time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive assistance. In case you acquire the Managed Services upgrade that we provide, our admins can also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply feature 24/7 support through various means of communication and with a 1-hour max response time warranty. In case you want to find out more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have internationally or you could use our live chat support and talk to a live representative. For entirely tech difficulties that need some help from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a certain issue. The response time for them rarely is more than half an hour, so you can forget all about waiting for an entire day in order to receive support. Our support service is available for any kind of server-related issues, and the pre-installed software. When you'd like to receive assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all of the packages.