Integrated Ticketing System
Find out about integrated ticketing systems, the way they differ from other support channels and just what their advantage is.
In case you’ve purchased a hosting package and you’ve got some queries in regards to a concrete function/feature, or if you have run into a certain complication and you need help, you should be able to get in touch with the respective help desk staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, because the most efficient way to solve an issue most often is to submit a ticket. This kind of communication renders the replies exchanged by both sides simple to follow and permits the technical support staff representatives to escalate the problem in case, for instance, a server admin should interfere. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to use no less than 2 separate accounts to get in touch with the client support staff and to actually administer the hosting space. Constantly switching from one account to the other could be a nuisance, not to mention the fact that it requires quite a lot of time for most hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while browsing your website files or configuring various settings. The ticketing system is being strictly monitored 24/7 by our help desk staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In contrast with some web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info in regard to any billing or technical issue. You can also see a number of educative articles, which will help you fix the most commonly confronted challenges yourself.