In case you’ve purchased a hosting package and you’ve got some queries in regards to a concrete function/feature, or if you have run into a certain complication and you need help, you should be able to get in touch with the respective help desk staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, because the most efficient way to solve an issue most often is to submit a ticket. This kind of communication renders the replies exchanged by both sides simple to follow and permits the technical support staff representatives to escalate the problem in case, for instance, a server admin should interfere. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to use no less than 2 separate accounts to get in touch with the client support staff and to actually administer the hosting space. Constantly switching from one account to the other could be a nuisance, not to mention the fact that it requires quite a lot of time for most hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while browsing your website files or configuring various settings. The ticketing system is being strictly monitored 24/7 by our help desk staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In contrast with some web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info in regard to any billing or technical issue. You can also see a number of educative articles, which will help you fix the most commonly confronted challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you want to touch base with our tech support staff representatives, you will be able to open a support ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform like you’ll have to do with most web hosting providers on the market. Our integrated trouble ticket system will enable you to post a new ticket without any hassle and to look through older tickets using an intelligent search box. In addition, you will be able to take a look at the relevant knowledge base articles that our system will present to you depending on the category that you choose for your new ticket. You can perform all of the aforementioned things without leaving your Hepsia Control Panel at any moment, which implies that if you chance upon any challenge or have a query, you can get in touch with our technicians and solve the problem at hand in no more than 60 minutes via one single platform.