One-Hour Response Guarantee

Understand more about the 1-hour response time guarantee and in what ways you, as a customer, may benefit from it.

If you ever face a problem with your website and are incapable of handling it yourself, ask the respective hosting provider’s client support team to assist you to get the website back online. A quick solution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours or even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be swiftly sorted out, your site may not function correctly or may not be reachable whatsoever for a prolonged period of time, so you may lose potential customers because it is rather unlikely that anybody would be enthusiastic to come back to a site that is faulty. Speaking of which, you need to make sure not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a timely manner. If a web application update does not go smoothly or you delete something by chance, for example, the site should be restored swiftly in order to prevent prolonged downtime.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know exactly how essential it is to get timely help, we guarantee that you won’t ever have to wait for more than sixty minutes to receive an answer to any trouble ticket that you open via your semi-dedicated server CP. The fact is, you will seldom have to wait for more than 20-30 minutes and this applies to any query regardless of its nature – technical, general or billing. Furthermore, our client and tech support team is available 24-7-365, so even if you send a ticket during holidays, you will always obtain an immediate response, which will include the answer to an inquiry, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day hanging around waiting for an answer like you would with lots of other companies.