One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reaction time for any tech support ticket that you submit or any email that you write is just 60 minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your question or problem may be, we’ll lend you a hand straight away and will supply you with the necessary info to troubleshoot any problem with your websites. The real reaction time usually does not surpass fifteen to twenty minutes, which is why you can forget about waiting around for hours and hours on end to get an issue resolved or what’s even worse – waiting all day only to receive a response that more information is needed whilst nothing is solved. We’ll assist you without any delay solely because we know precisely how precious time can be in the dynamic Internet era. The one-hour response time guarantee applies to any technical or billing inquiry that you might have in regard to our web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know exactly how essential it is to get timely help, we guarantee that you won’t ever have to wait for more than sixty minutes to receive an answer to any trouble ticket that you open via your semi-dedicated server CP. The fact is, you will seldom have to wait for more than 20-30 minutes and this applies to any query regardless of its nature – technical, general or billing. Furthermore, our client and tech support team is available 24-7-365, so even if you send a ticket during holidays, you will always obtain an immediate response, which will include the answer to an inquiry, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day hanging around waiting for an answer like you would with lots of other companies.