Technical Support Channels
A One–Hour Response Guarantee
We offer a one–hour response time warranty for each ticket or e–mail that you submit to the customer care staff. We’ll swiftly answer all common queries and forward right away the case to our sysadmins if any further assistance is needed. If you make use of our Managed Servers package, we will execute any of the included tasks at a time that has been discussed with you earlier.
A Top–Quality Customer Support Service
Our client support staff will be online for you 24–7–365 should you need assistance working with our Web Hosting Control Panel or with any of the apps that we have pre–installed for you on the dedicated server. What is more if you require assistance tackling the routine administration tasks on your server, you can have a glimpse at the Managed Servers package, that includes backup hard drive space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Section
Every dedicated server is equipped with our free–of–cost Web Hosting Control Panel, which features an elaborate knowledge base plus a collection of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just press the Videos or Help buttons in the upper right corner.