1 hour ticket response
Simply Practical Websites’s team of techs is specialized in providing quick answers to each of your inquiries. We will examine your client support ticket immediately after it’s been received and will respond back to you with a solution to the problem within maximum one hour after the trouble ticket submission. As a matter of fact, our average ticket response time is 20 minutes.
A First–Rate Customer Support Service
Our support team representatives possess immense experience in the web hosting realm and are trained enough to deliver a rapid solution to your problem. If, however, the problem at hand is not within the competence of a support technician, the client support ticket will be forwarded to a developer or admin for additional assistance.
An Easy–to–Navigate Help Center Section
Integrated into the Web Hosting Control Panel is an intuitive Help Center section, which includes a variety of information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and website administration articles, check our instructional video tutorials or take a peek at our F.A.Q. database.