Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is qualified to fairly quickly attend to all of our web hosting customers’ questions and information requests. Through our ticket system, it will be easy to submit your question and a support crew representative will return to you in less than maximum an hour. In fact, practice shows that the normal reply time frame is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us any time required. Our staff of technicians will undoubtedly be on–line for you 24x7x365 to reply to all your doubts and to solve any situation that you may have. You will be able to submit a tech support ticket from the Simply Practical Websites Web Hosting Control Panel or send us an e–mail message at any time. Additionally, on working days, you’re able to call us or use the online chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want help while working on your sites within the Control Panel, you are able to always just click the Help control key and find your issue in the group of articles that will show up. We have also turned almost all articles into instructional videos. The list of video tutorials will show up if you select the Videos option present in the top right angle.